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Privacy Policy

Privacy Policy

INTRODUCTION

This Privacy Notice explains the types of personal data we may collect about you when you shop with us. It also explains how we’ll store and handle that data safely. This information is to ensure that you are fully informed about your rights and how Flexxgenix Ltd will use your data and this policy is applicable when Flexxgenix Ltd is providing services and products related to a purchase as well as customer service matters with Flexxgenix Ltd. Our Privacy Policy also applies to the processing of personal data for our customers who subscribe to receive Flexxgenix Ltd marketing services.

  1. WHO IS RESPONSIBLE FOR YOUR DATA PROTECTION?

    Flexxgenix Ltd is responsible for your data protection as the Data Controller and will do so in a legal and transparent way and in accordance with the Data Protection Act 2018.

    The contact details are:

    43 Sherwood Way
    West Wickham
    Kent BR4 9PB

    Email: enquiries@flexxgenix.com

  2. WHEN DO WE USE YOUR PERSONAL DATA?

    We only collect personal data which is required and that is relevant for the purposes for which we intend to use it.

    When you purchase a product on the Flexxgenix Ltd website and/or contact our customer service, we will need to process your personal data because we need some of your personal data to comply with our contractual obligations whether you decide to purchase our products by setting up an account or as a guest. This will also apply when you subscribe to our newsletter or engage with us on social media to when you leave a product review.

    We may also be required to process your personal data if the law requires us to do so. An example of this would be passing on personal details where there has been fraudulent criminal activity against Flexxgenix Ltd to where required to do so by law or court order.

  3. THE LEGAL BASIS OF PROCESSING YOUR DATA

    We will process your data on the following basis:

    • Contractual obligations– taking your address to deliver your chosen product and pass these details to our courier
    • Legal compliance– passing details to the law enforcement agency if the law requires us to do it where there has been fraud committed against Flexxgenix Ltd
    • Consent – we can process your data when you sign up to a news letter or interact with us on social media
    • Legitimate interest – we may use your purchase history to offer a more personalised service by offering products that may be of interest to you
  4. HOW WE USE YOUR PERSONAL DATA
    • To complete a purchase/order to comply with our contractual obligations as well as our legal obligations.
    • To complete any request for a return, product inquiry or complaint.
    • The marketing of Flexxgenix Ltd’s brand, products and services for legitimate marketing purposes where you have provided your consent (you are free to withdraw your consent at any time).
    • To give you the best customer experience and use the information to offer you the products that are most likely to be of interest to you with your consent as part of our legitimate business. We may inform you by email in relation to our products including new promotions and special offers.
    • You may withdraw your consent to any of these at any time (Please see Your Rights section below). Please bear in mind that we may not be able to fulfil our contractual obligations if you do not share your personal information when ordering our products.
    • To prevent and protect Flexxgenix Ltd and your account from fraud and illegal activities which again relate to our legitimate business interests.
    • To invite you to complete surveys or send feed back on our products and this is a legitimate business interest to help us offer a more personal shopping experience.
    • To provide information by way of an update to our Privacy Policy and information in relation to your orders or other legal information. This will not require your consent in such instances.
  5. THE INFORMATION WE COLLECT ABOUT YOU

    When you make a purchase for example, we will take the following information:

    • Name
    • Email details
    • Contact number
    • Billing and Delivery Address
    • Orders
    • Payment details and history of purchases

    When you use our website, we take the following information:

    • Information regarding purchases, product reviews or entry into competitions
    • Details of your visits to our websites, and the site you connected from
    • Information gathered using cookies in your web browser
    • Your social media username if you interact with us on social media or correspond by other means

    We will also hold your identification information when you make a request for the personal data we hold in relation to you.

    SHARING WITH 3RD PARTIES

    • Such as a delivery company in which case only the necessary information is given to carry out the delivery.
    • Our IT support technicians responsible for our website and operating system.
    • Google, Facebook and other social media websites to show products.
    • On sale of Flexxgenix Ltd, your personal data will be transferred under the terms of this Privacy Policy.

    We do NOT sell your personal information to 3rd parties.

    YOUR RIGHTS

    As a data subject, these are examples of your rights:

    • The right to access to your personal data free of charge in most cases. This right can be used at any time through a written and signed request supported by identification verification If you have authorised a third party to submit a data request on your behalf, they will be required to prove they have your permission to act.
    • The right to deletion of your personal data that we hold about you when you withdraw consent or object, and we have no legitimate overriding interest to retain the data. You are entitled to request that your personal data is deleted if the data held is no longer necessary for the purpose for which it was collected. This will be subject to exceptions such as a statutory requirement to retain the data or if there are other legitimate reasons, such as unpaid debts, your personal data cannot be erased
    • The right to correction of your personal data. You have the right to request incorrect or out of date processed personal data is corrected without unnecessary delay.
    • The right to withdraw your consent that we stop from processing your information
    • The right to object. This mean that you can object to the processing of your personal data and this would normally be the same as your right to withdraw consent, if consent was properly requested and there is a legitimate purpose for the processing of your personal data.
    • The right to object to automated processing. You have the right to object to a decision based on automated processing. This can include stopping the use of your data for direct marketing purposes by clicking the unsubscribe link or by changing your account settings or by writing to us. Please note that you may still receive our emails for a short period until our system has been updated
    • The right for data portability. You have the right to ask for the transfer of your personal data. As part of such a request, you may ask for the personal data to be returned to you or sent to another controller such as another legal firm. When this is undertaken, it must be provided in a machine-readable electronic format where applicable

    As a data subject, you own the right to file any complaints regarding the processing of your personal data to the Information Commissioner’s Office by telephone on 0303 123 1113 or via email. If you are resident outside the UK, you have the right to raise a complaint with the relevant data protection authority in your country of residence You have a right to change your mind and withdraw consent to the use of your personal data at any time.

  6. HOW WE PROTECT YOUR DATA

    We continually follow good industry methods by applying measures to secure and protect your data from loss, destruction, manipulation and unauthorised access and processing. We use SSL otherwise known as Secure Socket Layer technology to assist in encoding your personal data so that it cannot be read by third parties when you place an order on the Flexxgenix Ltd website.

    We will never send you any email or correspondence asking you to confirm your account details including card payment details. If you receive any such request, you must not reply.

    Please bear in mind that communication over the internet and to Flexxgenix Ltd may not be completely secure and caution should always be exercised. There is a greater risk when you use a public computer, so you should always ensure that you ensure that you log out of any personal account and close the browser.

    If you use links from Flexxgenix Ltd site or social media pages to connect to other websites, their privacy policy will apply in relation to your personal data and you are advised to familiarise yourself with such policies. We take no responsibility for the content of any third-party privacy policy and we make no endorsements or as to the accuracy of such contents. Please also refer to our terms and conditions.

    When you make card purchases, the data is encrypted to make card purchases as secure as possible. This means that the information is transmitted via a secure connection and that your personal data cannot be read by third parties.

  7. HOW LONG WE KEEP YOUR PERSONAL DATA

    Whenever we hold or process your personal data, we will only keep it if it is required for the purpose for which it was collected. At the end of the retention period, your data will be deleted unless exceptions apply. This may be where for example where there is a statutory requirement to store your personal data.

COOKIES POLICY

Flexxgenix Ltd website uses cookies on this website to provide you with a better user experience. A cookie is a small piece of information which is sent to your browser and stored on your computer’s hard drive or other device. Cookies do not damage your computer as they are used track how you use the website, to record or log whether you have seen particular messages that we display, to keep you logged into the website where applicable, to display relevant adverts or content, referred you to a third party website.

Some cookies are required to enjoy and use the full functionality of this website. These are necessary cookies and without them, you may not be able to benefit from the full use of the website and its services.

We use performance cookies to assist in collecting information in an anonymous form to show us how visitors use our website. The information provided includes details of the number of visitors and how they are using the site.

We use a cookie control system which allows you to accept the use of cookies, and control which cookies are saved to your device / computer. Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser.

The cookies or technologies that we use will personally identify you.

Cookies that we use are (not exhaustive list);

  • Google Analytics: please see https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage